I love shopping from my home. No showrooms to have to visit. Our salesman, Charles Bass, was so easy to work with. He listened to us, and then made recommendations. Our new wood floors are beautiful, and we are happy that we went with FCI. In fact, we are so happy that we will have Charles and FCI back to do the floors in our soon to be finished basement.
Great communication and service. Charles and his team were a pleasure to work with and did a great job. Couldn't be happier!
The friendly service and the wide variety of choices I had. Also the people who installed were good and knew what they were doing. I had sound proof padding installed and they knew what they were doing and installed it correctly and efficiently.
The product is beautiful and really brightens up our kitchen. The services of Floor Coverings International was EXCELLANT
The products that you offer are terrific, with a wide range to accommodate any budget. What is really outstanding is the service provided by Charles Bass and his hard working employees. Charles is extremely knowledgeable about flooring and taught us a lot. This helped us to choose the right product for our needs. He is a very personable guy who consistently seemed truly interested in our flooring project. We never felt pressured to buy anything. He was on site throughout the two day installation. We had a few minor issues which he resolved immediately. We installed luxury vinyl plank flooring downstairs and wall-to-wall carpeting upstairs. His contractors were the hardest working people I have ever seen. They hardly stopped to catch a breath over two days,and were clearly proud of the job that they did. They finished by cleaning everything up and taking photographs. Charles has checked in with this several times since the job was complete, to make sure that we are 100% satisfied. We had kitchen flooring installed earlier this year by one of the big-name companies, the price was no less and the quality of service and work was definitely inferior. We were glad that we did not use Charles and his team for that project as well. Please look no further and hire this company for all your flooring needs!
The work was done with Charles supervising all along the way. The floors look great.
We love our wood floors with a cherry finish on red oak.It is absolutely gorgeous and quite elegant. The guys who put the wood flooring in did an amazing job. It is solid and wonderful to walk on. Charles walked us though the process of making our choices in his caring and friendly way. He was there to take care of a problem with an uneven spot. He was there the full time on the day of installation. It was a good day, thanks to Charles, a professional personable person.
Thorough explanation of services and products; Attention to detail and follow-up on any issues/questions
Service, quality of work.
Customer service. Understanding of needs/wants and providing product choices that met those needs. Accurate measuring. Good installation - asked questions during installation before proceeding in certain areas, courteous. Good follow through overall.